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Internet Archive Breach Alert

Vijay Kumar Gupta
8 min readOct 23, 2024

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A Breach via Zendesk Exposes Sensitive User Data — Learn How Stolen GitLab Tokens Led to This Vulnerability

Introduction

The Internet Archive, a digital library and nonprofit organization that provides free access to vast collections of digital content, faced a significant breach recently. The breach was triggered via Zendesk, a widely-used customer support platform. This incident exposed sensitive user data, compromising the trust and security of millions who rely on the Internet Archive for preserving and accessing the web’s history.

This breach serves as a crucial reminder that even nonprofit digital platforms aren’t immune to cyber threats. It is essential to understand how this breach unfolded, the key vulnerabilities, and the steps organizations should take to protect their sensitive data. In this blog, we will explore:

  • What happened in the Internet Archive breach?
  • How stolen GitLab tokens contributed to this vulnerability?
  • The role of Zendesk and GitLab integration in the breach.
  • Impact on users and the Internet Archive’s response.
  • Best practices to avoid similar breaches.

1. Understanding the Internet Archive Breach

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Vijay Kumar Gupta
Vijay Kumar Gupta

Written by Vijay Kumar Gupta

Vijay Gupta is an inspiring public speaker and social entrepreneur who has dedicated his life to bringing about positive change and empowering communities.

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